Igniting Workplace Enthusiasm
 
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Customer Service

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Customer Service

Innovative ways to gain employee commitment to organizational objectives through workplace learning and development.  

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   Primary Competencies     Related Competencies
 
  Module Title Content Areas Competencies
PDF Document Attitudes for Service Building Customer Loyalty
 
Customer Experience, Attitude, External Awareness
 
 
Adaptability, Stress Management, Communication, Influence, Interpersonal Skills
PDF Document Coaching a Service Team Leading an Effective Service Org.
 
Customer Experience, Accountability, Leadership
 
 
Results Oriented, Communication, Interpersonal Skills
PDF Document Complaint Resolution Building Customer Loyalty
 
Customer Experience, Conflict Resolution
 
 
Stress Management, Attitude, Communication, Interpersonal Skills
PDF Document Create Loyal Customers Building Customer Loyalty
 
Customer Experience, Interpersonal Skills
 
 
Customer Acquisition, Initiative
PDF Document Cross and Up Selling Service-Based Selling
 
Customer Acquisition, Customer Experience
 
 
Communication, Influence, Interpersonal Skills
PDF Document Customer Follow Through Service-Based Selling
 
Customer Experience, Communication
 
 
Customer Acquisition, Creative Thinking, Interpersonal Skills
PDF Document Customer Value Solutions Service-Based Selling
 
Customer Acquisition, Customer Experience, Influence
 
 
Communication, Creative Thinking
PDF Document Effective First Impressions: Face to Face Building Customer Loyalty
 
Customer Acquisition, Customer Experience
 
 
Attitude, External Awareness, Professionalism
PDF Document Generate Customer Interest Service-Based Selling
 
Customer Acquisition, Customer Experience
 
 
Adaptability, Communication, Interpersonal Skills
PDF Document Internal Customer Service Internal Customer Service
 
Adaptability, Conflict Resolution
 
 
Customer Experience, Stress Management, Attitude, Change Management, Interpersonal Skills, Professionalism
PDF Document Manage Customer Expectations Building Customer Partnerships
 
Customer Experience, Interpersonal Skills
 
 
Attitude, Communication, Conflict Resolution
PDF Document Overcome Obstacles to Customer Service Leading an Effective Service Org.
 
Customer Experience, Accountability, Leadership
 
 
Results Oriented, Communication, Interpersonal Skills
PDF Document Referrals Building Customer Partnerships
 
Customer Experience, Interpersonal Skills
 
 
Customer Acquisition, Professionalism
PDF Document Service to Sales Service-Based Selling
 
Customer Acquisition, Customer Experience
 
 
Decision Making, Communication, Influence
PDF Document Suggestion Selling Service-Based Selling
 
Customer Acquisition, Customer Experience
 
 
Creative Thinking, Initiative, Professionalism
PDF Document Telephone Skills - Inbound Telephone Service
 
Customer Experience, Communication
 
 
Customer Acquisition, Adaptability, Attitude, Interpersonal Skills
PDF Document Telephone Skills - Outbound Service-Based Selling
 
Customer Acquisition, Customer Experience
 
 
Attitude, Communication, Interpersonal Skills
PDF Document Telephone Skills: Inbound and Outbound Telephone Service
 
Customer Experience, Communication
 
 
Customer Acquisition, Adaptability, Attitude, Interpersonal Skills

Curriculum Areas

The competencies taught through our iMAP process are delivered through six different curriculum areas. Select your area of interest below to learn more.
Team Member Engagement Leadership Development Sales
Effectiveness
Customer
Service
Presentation Effectiveness Process
Improvement

Talent Management White Paper Talent Management
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Succession Planning White Paper Succession Planning
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Employee Engagement White Paper Employee Engagement
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